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About this Policy
This policy sets out how Discount Vehicles Australia Pty Ltd and its parent company carsales.com Limited (carsales) collects, uses and discloses your personal information.
By accessing or using carsales services, including the carsales Network you agree to the collection, use and disclosure of your personal information in the manner described in this policy.
Carsales and privacy
carsales.com.au is bound by the Privacy Act (1988).
What personal information is collected?
carsales collects personal information to assist it and its related bodies corporate to conduct their activities and provide the range of services they offer.
Personal information collected by carsales may include:
Please note that such records and content may be stored and scanned by carsales.
How is personal information collected?
carsales collects personal information in a number of ways, including:
carsales may collect personal information about you if you are a carsales shareholder. This information may be collected from you directly when you subscribe to receive email alerts via the carsales website or from third parties such as carsales’ share registry.
How is personal information used?
Your personal information may be used for the following purposes:
How is personal information disclosed?
carsales may disclose personal information to individuals and organisations other than carsales. The organisations to which we may disclose personal information include:
Maintaining personal information quality
carsales strives to maintain accurate and up-to-date records. To facilitate this, please let us know if any of your details change. You may update certain personal information through your membership account (if you have one) or click here to contact us by email.
carsales may destroy or de-identify personal information once the information is no longer deemed required by the business.
How to access your personal information
You generally have a right to access your personal information, subject to a few exceptions provided by law. If you wish to access your personal information please Click here or on the "contact us" link at the bottom of this page. Please remember to provide as much detail as you can as this will help us to find the information. There is no charge for this service, however you may be required to verify your identity before any information is released to you. Please note that depending on the volume or nature of the information required, it may take a number of days to fulfil the request.
About security and personal Information
carsales takes reasonable steps to protect personal information collected from misuse, loss, unauthorised access, modifications or disclosure. Your personal information may be stored in hard copy documents, but is generally stored electronically on carsales’ systems.
Transfer of personal information outside of Australia
Dealing with carsales anonymously
You may deal with carsales anonymously by using a pseudonym, unless carsales is required or authorised by law to deal only with an identified person, or it is impracticable for us to respond to you if you have not identified yourself.
What if you don't provide personal information?
If you choose not to provide personal information when requested, carsales may not be able to provide you with the full range of carsales services.
carsales Network, Linked Sites and personal information
When you visit a website or use an application on the carsales Network, carsales records anonymous information such as IP address, time, date, referring url, and other referral information, device information and location, carrier, site interactions such as your access to website features, pages accessed, content, searching activities, lead submission, and files accessed and downloaded, type of browser and operating system.
Such information collected by carsales may be linked to other information carsales holds about a user, compiling a complete profile about carsales users’ browsing, purchasing and other activities on the carsales Network.
carsales may use third party advertising companies to collect data and/or serve ads when you visit a website on the carsales Network. These companies may use information (not including your name, address, email address or telephone number) about your visits to websites in order to provide advertisements about good and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, visit http://networkadvertising.org/.
carsales uses "cookies" and other methods to collect and store the information set out above. A cookie is a small file that stays on your computer until, depending on whether it is a sessional or persistent cookie, you turn your computer off or it expires (this may be as little as 30 days or up 2 years, or longer in some cases). Cookies may be used by carsales or by service providers engaged by carsales to provide you with the full range of services it offers, remember your preferences, remember the sites you visit on the carsales Network, measure and analyse usage of the carsales Network and for security. Persistent cookies may be used to identify the sites you visit on the carsales Network and to personalise the advertising that you see when you make future visits to those sites or other sites or platforms. Cookie data may be sold, licensed or otherwise provided to third parties for sale via advertising exchanges for this purpose. You may adjust your Internet browser settings to disable cookies. If cookies are disabled carsales may not be able to provide you with the full range of carsales services.
carsales also uses Google Analytics cookies to record visitor behaviour on the carsales Network. This information may be used together with other third party cookies such as Google advertising cookies and other personal information you may have already provided to us (or we have received from a third party with your consent) in order to personalise the advertising that you see on and off the carsales Network. The Google Analytics Advertising Features used by carsales are called Remarketing with Google Analytics, Google Display Network Impression Reporting and Google Analytics Demographics and Interest Reporting. You can opt out of these by visiting Google Analytics’ site here.
Carsales uses Nielsen/NetRatings web analytics tools to measure and analyse internet usage across our the carsales Network of websites. This service helps us measure and respond to our online consumers. The data collected does not identify a user personally.
What if I have a problem?
If you have a problem, complaint, want to change your personal information or just wish to enquire about privacy please contact us.
Level 4, 449 Punt Road, Richmond VIC 3121
Locked Bag 9001, Richmond VIC 3121
+61 (03) 9093 8600 (Business Hours EST)
Click here to contact us by email
carsales treats complaints relating to privacy extremely seriously. If you submit a concern or complaint, we will endeavour to deal with it comprehensively and reach an outcome with which all parties are satisfied. If you would like further information about privacy in Australia, please review the Office of the Australian Information Commissioner’s website.
How this policy changes
This policy may change over time. All changes will be published on this website.
Version 8 (September 2017)